Frequently Asked Questions

We understand that you may have questions about our products and services, and we've created our FAQs page to provide you with quick and easy access to answers. From shipping and returns to product details and warranties, our FAQs page covers everything you need to know about shopping with us.

1. When will I get my order?

All items are made-to-order. Please allow 2–5 business days for processing, plus:
5–7 business days
7–21 business days (varies by location)

2. How much is shipping?

FREE shipping on US orders over $75

Rates for other orders are calculated at checkout

3. Do you accept returns or exchanges?

Yes! You have 14 days after delivery to request a return. Items must be unworn, unused, and in original packaging.

Custom or sale items are non-refundable.

4. What if something’s wrong with my order?

Received the wrong or a damaged item? Email coffeenursemama@gmail.com within 3 days and we’ll make it right!

5. Can I cancel or change my order?

Orders move fast! Email us ASAP and we’ll do our best to help, but changes aren’t guaranteed after checkout.

6. Who’s behind this shop?

Hi! I’m Shauna — a coffee-loving nurse and mama bringing you feel-good products made with love!

Didn't find what you were looking for? Feel free to contact us at any time!